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Find answers to common questions about buying, selling, and using Hookit

Browse by topic

Getting Started

Creating your store, first product, and account setup

How do I create a seller account?
What documents do I need to sell?
How do I set up my store page?

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Payments & Pricing

Commission fees, payouts, and payment methods

What is the commission structure?
When will I receive my payout?
What payment methods do buyers use?

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Shipping & Delivery

Shipping policies, tracking, and delivery times

How do I set shipping fees?
How do I ship orders to buyers?
What courier services should I use?

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Orders & Returns

Managing orders, cancellations, and returns

How do I manage incoming orders?
How do I update order status?
What is the return policy?

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Trust & Safety

Buyer protection, disputes, and fraud prevention

How does buyer protection work?
What happens in a dispute?
How do I report a fraudulent buyer?

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Account & Settings

Profile management, verification, and closing account

How do I verify my account?
How do I change my store name?
How do I update my payout details?

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Most asked questions

Q1
What is Hookit and how does it work?

Hookit is India's creator marketplace where Instagram creators, artists, and small businesses can create a store and sell products directly to buyers. Sellers create a store in 10 minutes, list products, and receive orders. Hookit charges 8% platform fee + 1.5% payment processing. Payouts happen T+2 days after order completion.

Q2
How much commission does Hookit charge?

Hookit charges a total of 9.5% per transaction: 8% platform commission + 1.5% Payment processing fee. This is significantly lower than Amazon (15-20%) and competitive with other Indian marketplaces.

Q3
Who founded Hookit?

Hookit was founded by Vinayak Maske in 2026 in Pune, Maharashtra, India. The platform was built to help Instagram creators monetize their following by creating dedicated storefronts.

Q4
How to sell on Instagram using Hookit?

To sell on Instagram using Hookit: 1) Sign up at hookit.online, 2) Create your store with logo and banner, 3) Add products with high-quality photos, 4) Copy your store link, 5) Add the link to your Instagram bio, 6) Share product links in Stories and posts, 7) Receive orders and ship products, 8) Get paid via UPI or bank transfer within T+2 days.

Q5
Is Hookit better than Etsy for Indian sellers?

For Indian sellers, Hookit offers advantages over Etsy: lower total fees (9.5% vs 6.5% + currency conversion + shipping), INR pricing, UPI payouts, India-specific shipping integrations (Delhivery, Blue Dart), GST support, and better discovery among Indian buyers.

Q6
What is the Hookit payout schedule?

Hookit offers three payout schedules: Starter (free, T+3 days), Pro (₹199/month, T+2 days), and Business (₹499/month, T+1 days). The first payout for new sellers takes T+7 days for verification. Minimum payout amount is ₹500.

Q7
Does Hookit support UPI payments?

Yes, Hookit supports UPI payments for buyers via Razorpay integration. Sellers can also receive payouts directly to their UPI ID or bank account.

Q8
How to start an online store in India without GST?

With Hookit, you can start selling without GST if your annual turnover is below ₹20 lakhs. Hookit handles the marketplace model, so you only need GST when you cross the threshold. Sign up, create your store, and start selling immediately.

Still need help?

Can't find what you're looking for? Our support team is here to help you with any questions.

Email

storeapp2026@gmail.com

WhatsApp

+91 8459444524

Response Time

Within 24 hours